Isuzu Commercial Truck of America announced a stronger relationship with Decisiv. This new relationship will extend and expand its commitment to deliver faster, smarter, and more connected customer experience, the OEM said.

The collaboration powers Isuzu Connect; the company’s advanced version of the Decisiv Service Relationship Management (SRM) platform.

Improved Functionality and Deeper Integration

Isuzu Connect is designed to streamline communication between customers and dealers, improve repair outcomes, and significantly reduce vehicle downtime—by up to 25 percent, according to Isuzu.

Deployed at the majority of Isuzu dealerships across the U.S. over the past four years, Isuzu Connect continues to expand nationwide. The system is bringing improved functionality and deeper integration with Isuzu360, Isuzu’s proprietary telematics system. 

The latest updates also include enhanced appointment scheduling and expanded dealer tools for even greater efficiency.

“Our bolstered relationship with Decisiv is a key step in aligning our dealer network with Isuzu’s vision for a more connected, customer-centric future,” said Shaun Skinner, president of Isuzu Commercial Truck of America. “By integrating Isuzu telematics and leveraging our Uptime Support team, dealership associates are now equipped with advanced tools to reduce downtime and elevate service performance.”

Support for Emerging Technologies

Through its integration with leading Dealer Management Systems (DMS), Isuzu Connect ensures dealers can access real-time data to optimize service operations and customer communication. 

The platform also supports emerging technologies, including electric vehicles (EVs), predictive maintenance, and vehicle sharing, reinforcing Isuzu’s commitment to innovation and long-term value for its customers.

“Isuzu’s commitment to enhance and expand the use of Isuzu Connect represents their ongoing effort to reduce downtime for customers through connected and consistent service management processes,” said Tim Hardin, president and CEO of Decisiv. “Our partnership is driving revenue growth across their dealer network by increasing service efficiency.”