The new solution is designed to streamline service event management and support a higher level of service and repair efficiency.
 - Photo via Isuzu Commercial Truck of America

The new solution is designed to streamline service event management and support a higher level of service and repair efficiency.

Photo via Isuzu Commercial Truck of America

Isuzu Commercial Truck of America is rolling out Isuzu Connect, a service relationship management platform for dealerships and customers that was created with SRM solutions company Decisiv.

The new solution is designed to streamline service event management and support a higher level of service and repair efficiency.

Isuzu Connect will streamline the entire service and repair process between customers and dealer service locations across the United States and Canada. Applying the Decisiv SRM technology and ecosystem is designed to improve service consistency by connecting Isuzu dealerships with the right information at the right time within the context of the service event.

This includes service history, service campaign, recall and warranty data, as well as Standard Repair Times.

"We are very pleased that the Isuzu Connect solution will be built on the Decisiv SRM technology and ecosystem," said Dick Hyatt, president and CEO of Decisiv. "Their extended service solution will use the Decisiv SRM technology and ecosystem to drive performance for Isuzu dealerships and improve asset utilization and a more attractive return on investment for owners."

Implementing Isuzu Connect by incorporating the Decisiv SRM ecosystem will also enable Isuzu to future-proof their investment and scale as both technology and the Isuzu dealer network evolve.

"Isuzu is committed to ensuring Isuzu customers realize maximum value from their investment in our extensive line of Class 3-6 low cab forward diesel- and gasoline-powered trucks," said Shaun C. Skinner, president, Isuzu Commercial Truck of America. "With Isuzu Connect, we are creating a connected and dynamic service event management framework to further improve asset uptime and performance and to provide a better overall customer experience."

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