In an effort to support its Services and Solutions division, Michelin recently introduced Maestro, a digital cloud-based platform, to improve service between providers, fleets, and Michelin.
Maestro streamlines this three-way relationship with real-time digitization to reduce billing errors and improve timeliness and service turnaround time, according to the company.
"Fleets frequently struggle with efficient ways to optimize planning and schedule service work to maximize uptime for their vehicles," said Ralph Dimenna, global director of Michelin Services and Solutions. “Service providers often feel challenged by the cumbersome and complex daily administrative tasks they need to manage to run business operations effectively.”
The scheduling and real-time communication features work to improve productivity by planning both vehicle servicing and future loads, increasing visibility and transparency. The real-time features were designed to improve accuracy, efficiency and insightful into what needs to be done, when it will be ready, and what the final cost will be.