Multi Service Fuel Card has added a One-Time PIN (OTP) security feature integrated into its mobile app to guard against fuel card fraud.

The FBI estimates that card-skimming costs financial institutions and consumers more than $1 billion each year. According to FICO, the number of cards compromised due to skimming jumped 77% in 2023 compared to 2022. 

OTP sends cardholders a unique time-sensitive PIN through the Multi Service Fuel Card mobile app to authorize transactions at the pump. 

Unlike traditional static PINs, One-Time PINs are generated on the fly and expire quickly, making it virtually impossible for criminals to reuse intercepted data.

How Multi Service One-Time PIN Works

The OTP feature requires an iOS or Android device to operate but is not reliant on Wi-Fi access. 

“We’ve run a pilot to ensure OTP delivery and point of sale authorization are reliable, fast and effective across the entire merchant network,” explained Ron Gunderson, Senior Director of Product and Technology. 

“This update reflects our commitment to protect our cardholders from ever-evolving threats by delivering secure solutions without compromising ease of use.”

The new OTP feature is available now in the Multi Service Fuel Card mobile app on iOS and Android. The feature will be enabled by default for all new Multi Service Fuel Card accountholders. Existing customers can enable it via their account settings. 

How Fleet Owners Can Leverage Fuel Card Info

Along with the OTP roll-out, the latest version of the Multi Service Fuel Card mobile app includes access to recent transactions and AR info for fleet owners leveraging the fuel card. 

Users of the app who are not cardholders can still leverage the application to identify truck stops along their route with visibility to retail fuel prices and available amenities at each stop. 

The latest version includes biometric security on Apple and Android devices for easy login.

Multi Service Fuel Card was founded in 1978 by a former over-the-road truck driver who believed there had to be a better way to pay for fuel than a pocket full of cash. Accepted at over 8,900 truck stops of all sizes across the U.S. and Canada, since 2021, Multi Service Fuel Card has been a wholly owned portfolio company of Shell USA.