Shop management software provider Fullbay has acquired Pitstop, an AI-powered predictive maintenance and fleet intelligence platform.

Pitstop’s AI-driven technology will be integrated into Fullbay and use more than 10 years of Fullbay repair data from more than 5,000 shops to deliver predictive maintenance solutions for fleets.

“In our industry, operations are too often reactive, and the repair process can be inefficient due to unpredictability,” said Trent Broberg, CEO of Fullbay.

“When a truck breaks down — possibly in a situation unsafe for the driver and other motorists — the unit is towed, the problem is inspected, parts are ordered, the unit is fixed, and the process repeats,” he said.

“This acquisition enables us to change that model by delivering predictive maintenance, real-time diagnostics, fault-code management and automated fleet communication directly into Fullbay.”

What Does Fullbay's Acquisition of Pitstop Do for Fleets?

Through this acquisition and integration, Fullbay is addressing the gap between reactive repair and proactive maintenance with technology that:

• Monitors units in real time and flags issues to shop staff before they turn into breakdowns
• Automatically generates service requests from vehicle issues, including PMs, prioritized fault codes, and predictive alerts 
• Provides predictive insights based on return patterns
• Produces accurate unit health reports
• Accurately predicts parts demand so inventory is available before the job starts

“Pitstop was built to help fleets move from ‘fix it when it fails’ to knowing what’s coming next and acting before downtime, cost, or safety risks hit,” said Shiva Bhardwaj, CEO and founder of Pitstop.  

Beyond preventing breakdowns, the Pitstop technology helps fleets and internal maintenance teams reduce unplanned downtime and extend asset life, and independent shops better serve their fleet customers and build customer loyalty.

By analyzing billions of data points to detect fault patterns and identify issues weeks before a breakdown occurs, the Pitstop system delivers more than 94% accuracy in identifying potential failures, according to the company.

New Executive for Combined Portfolio

Fullbay has promoted Scott Gordon to Chief Product Officer from Vice President of Product. In this new role, he will oversee the expanded product portfolio.

Gordon was a software-as-a-service product executive with extensive experience at Microsoft and Amazon prior to joining Fullbay in early 2024.