Friedrich Baumann has been named president of aftersales at Navistar International, a new role at the company.
The new Aftersales business will manage every facet of the business after the sale of the truck, including oversight of parts and service, Uptime, warranty and dealer development. Aftersales continues to be a critical aspect of the value chain for Navistar, and this enhanced alignment of multiple critical functions is aimed at improving customer Uptime.
Baumann will continue to be Navistar's Traton alliance liaison. Previously, Baumann was the company's senior vice president, strategy and planning. Previously, Baumann was the company's senior vice president, strategy and planning.
Baumann joined Navistar in April of 2018 as senior vice president, strategy and planning, after a 24-year career at Daimler Trucks, including the last six years as senior vice president of Daimler Trucks North America's aftermarket business.
"Friedrich brings an unparalleled, rich set of experiences to lead Navistar's new Aftersales business," said Troy A. Clarke, chairman, president and chief executive officer. "In this role he will transform our dealer and service network into an industry leader. Additionally, Friedrich will continue to oversee the company's alliance with Traton, which has already achieved significant savings through the Procurement JV and will deliver heightened levels of vertical integration as we leverage our global partners.”