International Truck announced three plans to deliver on its uptime pledge to vocational truck customers: the extension of the International A26 Customer Uptime Assurance Program for vocational models, a new, Vocational Confidence Warranty Package, and the International A26 Barrel Protection Plan for the International HX Series and International HV Series trucks powered by the International A26 12.4L big-bore engine.
The International A26 Customer Uptime Assurance Program for Vocational Models is straightforward, according to the manufacturer. If a customer experiences a warrantable failure on an International A26 engine within its two-year standard warranty period, and experiences downtime greater than 48 hours from the time of diagnosis, International Truck will provide the customer with a $250 International Advantage Card, good for future parts and service purchases at an International dealership, subject to standard conditions. Customers may be eligible for a maximum of eight cards per vehicle over the two-year period, a value of as much as $2,000 per vehicle.
The Vocational Confidence Warranty Package offers comprehensive powertrain coverage for HX Series and International HV Series trucks with an International A26 engine. The four-year, 100,000-mile warranty offers complete powertrain and drivetrain coverage, including engine, transmission and axle coverage for vocational applications. Coverage includes select components from suppliers, including Dana, Eaton, and Meritor. The program is available now and applies to new customer orders for International HX Series and HV Series trucks equipped with the International A26 engine placed before June 30, 2018.
The International four-year Barrel Protection Plan is also simple, according to the manufacturer. If a customer experiences an International A26 warrantable failure resulting in barrel damage, International will cover the barrel damage for the truck's first four years in service. This coverage is provided at no additional cost to provide customer assurance for concrete mixer trucks powered by the International A26 engine.
The International HX Series and HV Series concrete mixer trucks powered by International A26 engine will have the International four-year Barrel Protection Plan included at no cost. This coverage will cover the expense of removing hardened concrete or replacing the concrete barrel if an engine-related warrantable failure disables the truck so the barrel cannot turn with wet concrete in the drum. The chassis must be equipped with OnCommand Link, which provides fundamental remote diagnostics to ensure product uptime.