Claims InSite is a unique solution designed to facilitate management of the entire accident process in real time, from incident reporting to ensuring vehicles are repaired in a quick, efficient and cost-effective manner.
The solution also identifies the right collision repair centers and finds the best locations for chassis, body and trailer repairs, complete vehicle refinishing, and frame and alignment work for commercial trucks and vehicles via a national network.
Penske operates 16 commercial truck collision repair centers across North America, where both Penske equipment and other retail fleet customers are serviced. More than 200 trained technicians utilizing the latest repair and refinishing techniques staff the centers, annually repairing more than 18,000 vehicles.
Developed in collaboration with The CEI Group Inc., a collision and claims management expert with more than 25 years of experience serving fleets, Claims InSite expedites and organizes the end-to-end accident management process-managing physical damage claims; identifying high-quality, cost-effective collision repair facilities; capturing metrics and statistical analyses of accident reports; and securing payment from at-fault parties.
When an accident occurs, Penske customers can call the 24-hour, seven-day per week Claims InSite national call center for assistance. Claims specialists gather claim information, including incident details from the driver, vehicle photos and police reports, and upload it to a Web-based management system. As details regarding repairs and insurance claims are processed, customers can track progress in real-time through the password-protected site, located at MyFleetAtPenske.com.
"By partnering with CEI to create Claims InSite, we provide customers with a white-glove accident management service," said Frank Mileto, Senior Vice President - Business Ventures, Penske Truck Leasing. "We are constantly innovating and expanding our service offerings in order to meet the varying fleet management needs of our customers. By adding Claims InSite to our truck collision repair offering, Penske relieves customers of the burdens of accident management and allows them to focus on their core business."