International has launched the A26 Customer Uptime Assurance Program, backing the recently launched A26 12.4L engine with the promise of reimbursement for extended downtime.
If a customer experiences a warrantable failure on an A26 engine within its two-year standard warranty period, and experiences downtime greater than 48 hours from the time of diagnosis, International Truck will provide the customer with a $250 International Advantage Card, good for future parts and service purchases at an International dealership, subject to standard conditions.
Customers may be eligible for a maximum of eight cards per vehicle over the two-year period, a value of as much as $2,000 per vehicle.
"The new A26 big-bore engine was designed with uptime in its DNA, and the best customer support in the business," said Michael Cancelliere, president, truck and parts. "We are so confident in the unparalleled uptime offered by the A26 that we are now offering a program that provides customers financial reimbursement if our uptime commitment is not met."
In pursuit of improved uptime, International Truck designed the A26 engine for increased service intervals that keep customers on the road longer, including oil, aftertreatment, and a longer coolant service interval of eight years, 15,000 hours and 1.2 million miles.
"By design, the engine coolant and the A26 will perform for years to come for customers who order it in the LT Series or RH Series vehicles," said Darren Gosbee, vice president, powertrain. "Our engineers continuously test and validate the A26 engine, and the team approved the extended coolant service interval in an effort to provide customers with additional efficiencies that help them reduce their total cost of ownership."
The Uptime Assurance Program applies to all stock and sold vehicles in the International LT Series and the International RH Series that are powered by an International A26 engine and enrolled in the company's OnCommand Connection Advanced Remote Diagnostics system or its OnCommand Connection Telematics. Customers should contact their local International Truck dealer for program details.