Pilot Flying J found that professional drivers want good water pressure and temperature; modern shower fixtures; large, thick towels; and a sense of security in the showers. But, most important, they value cleanliness.
Through training and employee incentives, Pilot Flying J is emphasizing cleanliness, the company says. A new 'Own A Shower' program assigns every shower in the company to an individual team member and general manager. Those individuals are responsible for a specific shower and are rewarded for outstanding results based on professional driver feedback and internal inspections.
Pilot Flying J's capital investment will renovate and upgrade showers with new tile, fixtures, lighting and hotel-quality showerheads. The company also recently upgraded to large new towels and will offer other amenities to improve the shower experience.