Ryder Rolls Out Mobile Maintenance Service

Ryder System has launched Torque by Ryder, offering fleets mobile maintenance at business locations with no long-term contract. Desktop computers or a mobile device can be used to schedule, receive, track, and pay for maintenance solutions.

Known for providing full-service leasing and maintenance contracts to fleets, Ryder provides services throughout North America and manages nearly 260,000 commercial vehicles.

Maintenance Solutions

The new mobile service provides a portfolio of maintenance solutions with a fleet of fully equipped mobile maintenance trucks and professionally trained technicians.

Torque by Ryder offers preventive maintenance services to trucks, trailers, and liftgate applications, as well as maintenance for tires, lighting, brakes, A/C, exhaust, suspension, door, camera, electronic logging device, and collision avoidance systems.

Torque by Ryder is currently available in Georgia, Oklahoma, Florida, Texas, South Carolina, and North Carolina. The company said it plans to expand into Virginia, Maryland, Kentucky, Indiana, Arkansas, and Tennessee over the next 12 months.

“Combining the convenience of mobile maintenance with the simplicity of a transactional model allows us to deliver a superior service to retail maintenance buyers,” said Jordan Wagner, vice president and general manager at Torque by Ryder.

A New Approach

Torque by Ryder, which the company called a first-of-its-kind retail maintenance solution, operates separately from Ryder’s existing fleet maintenance locations and with a separate vehicle technician workforce, allowing for a transactional experience.

In addition, Torque by Ryder can provide off-hours maintenance, minor repairs, and federal DOT inspection services for fleets and trailers.

Helping Fleet Managers

“Driven by the growing demand for agile technology-based solutions, Torque by Ryder was created to provide fleet managers with a new and more convenient way to procure retail maintenance that maximizes fleet uptime,” said Rob Pluta, vice president and chief technology product officer for Ryder’s Fleet Management Solutions business unit, in a news release.

He said self-service capabilities are at the forefront, allowing a "seamless" maintenance interaction between customers and Torque by Ryder technicians.