To attain Platinum Service Center status dealers must achieve high utilization of PACCAR Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain exceptional parts availability. - Photo: Peterbilt

To attain Platinum Service Center status dealers must achieve high utilization of PACCAR Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain exceptional parts availability.

Photo: Peterbilt

Earlier this year Peterbilt launched the Platinum Service Center Program and subsequently recognized the very first Platinum Service Centers. In the months since, there has been a 90% increase, to 132 dealerships passing the certification process.

To attain Platinum Service Center status, dealers must meet high levels of Paccar Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain exceptional parts availability.

Peterbilt dealerships are also evaluated on their availability of mobile service vehicles, which enhances customer satisfaction by getting trucks back to work quicker than ever before. Peterbilt dealers say mobile service is critical to their customers. Peterbilt Platinum Service Centers have the PSC emblem displayed next to their name on the Peterbilt.com Dealer Locater.

“Service has been an important part of our business from day one and a critical component in maintaining strong relationships with our customers," said Glenn Larson, dealer principal at TLG Peterbilt, a PSC certified dealer. "In recent years we’ve been investing heavily into our mobile service capabilities as our customers appreciate our ability to be wherever they need us and get them back going as quickly as possible."

Originally posted on Work Truck Online

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