Under Daimler Trucks North America’s new roadside assistance programs for both Freightliner and Western Star customers, FleetNet America will provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more.
DTNA, FleetNet Partner for Roadside Assistance
Under Daimler Trucks North America’s new roadside assistance programs for both Freightliner and Western Star customers, FleetNet America will provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more.
September 9, 2020
Photo: DTNA
1 min to read
Aside from roadside help, customers will also receive real-time updates on the status of their repairs via the FleetNet app, online, through text and email, or any other communication system that best fits their needs.
“While unanticipated breakdowns are an unfortunate reality of driving a truck, we want to give customers peace of mind that their issue is being addressed immediately and effectively,” said Paul Romanaggi, chief customer experience officer, DTNA.
FleetNet will also provide services such as VRMS coding for all events and improved invoicing through the combination of its systems and a vast network of service providers, along with the diagnostic knowledge of the DTNA service network to help maximize uptime. Additional program enhancements will be announced at a later date.
The new Freightliner and Western Star roadside assistance programs have replaced previous programs offered by DTNA.
More Maintenance
Fullbay Report: Heavy-Duty Shop Revenue Up, Rates Rising, but Shops Still Short on Techs
Strong growth across the heavy-duty repair sector is being tempered by workforce shortages and an aging technician pipeline.
Read More →
How Mack Sees the Next Era of Fleet Intelligence
Telematics has evolved from simple vehicle tracking into a connected service platform that can help fleets boost uptime, improve specifications, and move toward predictive maintenance. Mack executives say AI is now giving fleets a way to turn all that vehicle data into faster, smarter decisions.
Read More →
Clarios Expands Battery Monitoring Into Subscription Service with Battery Manager Pro
A new battery-monitoring-as-a-service program from Clarios Connected Services uses predictive analytics and automatic replacement to reduce downtime and smooth fleet maintenance costs.
Read More →
SAF-Holland’s BrakeSight Aims to Take the Guesswork Out of Air Disc Brake Maintenance
New Haldex sensor technology from SAF-Holland integrates with telematics systems to give fleets continuous insight into air disc brake condition.
Read More →
Vanair Introduces Solar, Battery Power Ecosystem for Class 8 Trucks
The company’s expanded EPEQ ecosystem includes flexible solar panels, lithium batteries, hydraulic power systems, and a portable fast charger for electric trucks.
Read More →
Mitchell 1 Targets Technician Search Challenges With New Fleet Feature
TruckSeries’ new Unit Number Search allows fleet technicians to access repair data using the identifier they know best — the truck’s unit number.
Read More →
Truck Maintenance Costs Ease Slightly, but Long-Term Trend Still Rising
Benchmark data from Decisiv and TMC shows repair expenses still climbing, but fleets are improving efficiency with digital tools.
Read More →
New PC-12 Diesel Engine Oil Category Nears Completion: What Fleets Should Know
The new heavy-duty engine oil category, PC-12, is nearing the finish line. Here’s what fleet maintenance managers should know before it arrives in 2027.
Read More →
Sponsored•March 9, 2026
Advanced Commercial Vehicle Diagnostic Strategies
Learn how to diagnose complex electrical and drivability issues with confidence using the Autel MS909CV, a digital storage oscilloscope, and real-world engine data in this hands-on virtual introduction to advanced commercial vehicle diagnostics.
Read More →
Smarter Maintenance Strategies to Keep Trucks Rolling
In today’s cost-conscious market, fleets are finding new ways to get more value from every truck on the road. See how smarter maintenance strategies can boost uptime, control costs and drive stronger long-term returns.
Read More →