Amazon Targets Parcel Fees with New Delivery Network
Amazon’s new robot delivery service pilot program may be generating buzz, but the e-commerce giant doing something else that could have more far-reaching implications for last-mile delivery: Introducing a new seven-day-a-week delivery network that promises its shippers fewer extra fees.

Amazon appears to be working to gain more control over how its packages are delivered.
Photo courtesy Amazon
Amazon’s new robot delivery service pilot program may be generating buzz, but the e-commerce giant doing something else that could have more far-reaching implications for last-mile delivery: Introducing a new seven-day-a-week delivery network that promises its shippers fewer extra fees.
According to the Wall Street Journal, Amazon intends to get rid of fees that traditional parcel carriers use as revenue producers, including residential surcharges, fuel surcharges, and “extra charges to deliver packages to homes during the peak holiday season or on weekends.”
The WSJ points out that Amazon recently expanded its home-delivery service, Amazon Shipping, beyond test markets in London and Los Angeles. The online retailer is offering to pick up shipments from merchants’ warehouses and deliver them directly to shoppers.
“To woo shippers, the retailer is promising to forgo many fees that the traditional carriers use to pad their revenue, such as extra charges to deliver packages to homes, during the peak holiday season or on weekends, according to an email sent last week to shippers in the New York area and reviewed by The Wall Street Journal.”
The WSJ points out that while large parcel carriers use the fees to help meet the extra costs involved with e-commerce packages and residential deliveries, Amazon’s service is designed from the get-go for this type of operation, so there’s no need for such surcharges.
It appears to be part of Amazon’s larger strategy to gain more control. Amazon also is building a fleet of delivery vans using contract drivers. It’s building a fleet of Boing 767 cargo planes and ramping up airport hub operations, including building a $1.5 billion hub at the Cincinnati/Northern Kentucky International airport.
“Who could blame Amazon for seeking more control of what they don’t have control over?” writes Shep Hyken, a customer-service expert, at Forbes.com. “Many years ago Jeff Bezos, the founder and CEO of Amazon, argued they didn’t need a phone number for customers to call if there were problems. His famous quote was, ‘The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.’ That’s fine until it doesn’t work. Once that package leaves the Amazon warehouse, they lose total control. … Amazon’s move into airplanes, hubs and delivery vans is a way to provide a better customer experience.”
However, Gordon Glazer, senior consultant for San Diego-based parcel consultancy Shipware, called the move “another Amazon publicity stunt like the idea of drones replacing uniformed drivers,” according to Logistics Management. “This will keep the rest of industry scrambling to deal with the Amazon effect.
“More likely, it will be a selected program for hand picked vendors to further enhance their Shipper Fulfilled Prime offerings,” Glazer predicted. “Even limiting services to residential deliveries, it will take years and billions of dollars to build out a national distribution network for non-Amazon packages.”
More Fleet Management

What Geotab's New AI Connector Means for Fleets
Fleets can now ask their usual AI assistants questions about maintenance, safety, fuel use, and vehicle performance, using their live Geotab data, and take action on the answers without leaving their preferred AI tool.
Read More →
New C.H. Robinson Tool Opens Door to More Predictable Freight
BidBoardX lets carriers search, bid on, and secure committed freight opportunities through a single digital marketplace.
Read More →
New York City's Microhub Project is Delivering Results
Trucking, last-mile delivery companies, and environmental advocates like what they are seeing so far with New York's microhub program.
Read More →
Why Truck Detention Keeps Costing Fleets Time and Money
A 2024 ATRI study found detention affects nearly 40% of truckload stops and costs the industry more than $15 billion annually. Despite the toll on drivers, fleets, and supply chains, the problem remains stubbornly persistent.
Read More →
Time is Running Out to Apply for Exclusive HDT Event
Heavy Duty Trucking Exchange brings fleet managers and suppliers together for the deeper conversations that lead to ideas, partnerships, and solutions. Time is running out to apply for the September event.
Read More →
Amazon Launches Less-Than-Truckload Freight Offering for All Businesses
This launch is the latest addition to Amazon Supply Chain Services, a portfolio of supply chain capabilities from Amazon, including freight, distribution, fulfillment, and parcel shipping.
Read More →
Import Cargo Volume to See Year-Over-Year Gain Again in June, Then Remain Below 2025 Levels Into Fall
After July, the report predicts a weakening in import volume as consumer uncertainty remains high and the impact of increasing inflation takes its toll.
Read More →
AUCTION OF EQUITY INTEREST IN HEAVY HAUL TRUCKING COMPANY!!
Mark your calendar: June 30, 2026 (10:00 a.m. PDT). A 37.5% ownership interest in MagnaTrans, LLC, a California limited liability company doing business as Magna Transportation Group, will be sold in an in-person and online auction to the highest bidder or bidders under Article 9 of the Uniform Commercial Code. The Rancho Cucamonga-based heavy haul and over-dimensional trucking company operates across California, Oregon, and Arizona.
Read More →
Volvo Trucks Adds Unattended Over-the-Air Software Update Capabilities
The latest evolution of Volvo’s over-the-air update technology allows software updates to run while trucks are parked, helping fleets keep vehicles current without disrupting operations.
Read More →How Waste Connections is Using Data, Telematics, and AI
How do you manage and maintain more than 18,000 connected trucks? Data. Lots of it.
Read More →

