J.D. Smith and Sons has introduced online imaging technology that allows customers to view signed delivery documents on its web site at www.jdsmith.com.
The company is one of the first full-service logistics management companies in Canada to offer this capability.
"For the first time ever, our customers can view scanned images of bills of lading on our Web site, download and print them," explains Cam Arntsen, Information Systems Manager at J.D. Smith.
J.D. Smith's customer service representatives have used document imaging for more than four years, to deliver high quality images of signed proofs of delivery to customers by e-mail or fax. Now, with the click of a button, customers can quickly access this information independently.
The software that supports this new ability was developed in partnership with Maddocks Systems Inc., a provider of fleet management and trucking dispatch software. The new product provides an interface between Maddocks' TM4Web product and J.D. Smith's existing Imaging System, Synergize.
J.D. Smith has offered a full suite of Web access functions to its warehousing and transportation customers and interline carrier partners since early 2000.
"By harnessing leading-edge technology, we provide our customers with the information they need to improve product flow across their supply chains. They can lookup inventory, create orders, trace orders, see exactly when loads were picked up and delivered," explains Arntsen.
Founded in 1919, J.D. Smith and Sons is a family-owned, Canadian business providing customized logistics management solutions to more than 300 North American customers.
The company is one of the first full-service logistics management companies in Canada to offer this capability.
"For the first time ever, our customers can view scanned images of bills of lading on our Web site, download and print them," explains Cam Arntsen, Information Systems Manager at J.D. Smith.
J.D. Smith's customer service representatives have used document imaging for more than four years, to deliver high quality images of signed proofs of delivery to customers by e-mail or fax. Now, with the click of a button, customers can quickly access this information independently.
The software that supports this new ability was developed in partnership with Maddocks Systems Inc., a provider of fleet management and trucking dispatch software. The new product provides an interface between Maddocks' TM4Web product and J.D. Smith's existing Imaging System, Synergize.
J.D. Smith has offered a full suite of Web access functions to its warehousing and transportation customers and interline carrier partners since early 2000.
"By harnessing leading-edge technology, we provide our customers with the information they need to improve product flow across their supply chains. They can lookup inventory, create orders, trace orders, see exactly when loads were picked up and delivered," explains Arntsen.
Founded in 1919, J.D. Smith and Sons is a family-owned, Canadian business providing customized logistics management solutions to more than 300 North American customers.
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