The 24-hour staffing for the hotline is provided under the Motor Carrier Safety Improvement Act of 1999. Currently, the hotline is used by drivers to report violations of the Federal Motor Carrier Safety Regulations.
The FMCSA will accept consumer complaints on violations of the commercial regulations by household goods carriers, previously administered by the now-defunct Interstate Commerce Commission. Consumers may call the hotline directly at 1-888-DOT-SAFT to report a complaint, or submit their complaint in writing to FMCSA's Office of Public and Consumer Affairs. All written complaints must be submitted on the FMCSA Consumer Complaint Form. Copies of the form are available in hard copy from FMCSA's Office of Public and Consumer Affairs or electronically from the FMCSA website at www.fmcsa.dot.gov/factsfigs/formspubs.htm.
Completed forms should be mailed or faxed to the following address.
FMCSA Office of Public and Consumer Affairs
400 Virginia Ave. SW
Washington, D.C. 20024
Fax (202) 358-7100
Household goods carriers and brokers who are reported to have engaged in violations of the commercial regulations and have demonstrated a consistent pattern of noncompliance with applicable federal laws will be referred to FMCSA's Household Goods Enforcement Team for an on-site review.