Coach USA of Houston, TX, operates more than 100 subsidiaries in 35 states, with 8,000 commercial vehicles (primarily passenger buses.) Frequent concerns and questions from the field offices regarding medical qualifications, especially drivers who shopped around for a DOT medical card and reports of 5-minute physicals, led the company to look for a better way.
A closer look at the doctors doing the physicals found that local private physicians regularly missed disqualifying conditions, reported Coach USA's Peter Van Beek at last week's National Transportation Safety Board hearing. "Private physicians would be concerned about disqualifying a driver because of the relationship with the patient and their family," he said. "The health history filled out by the drivers was not thorough enough for physicians to form proper evaluation. Physical exams were not frequent enough to ensure that changes in driver's physical condition could be determined in timely fashion."
As a result, the company set some new policies.
It will not accept any existing medical cards when hiring drivers. Instead, drivers must go to clinics chosen by Coach USA. The company pays for the physicals. These clinics have been issued a manual developed by Coach USA, and must sign a contract stating they will follow the company's guidelines when examining drivers.
Instead of using the standard DOT form, which has only half a page for drivers to fill out on their health history, Coach USA developed a 12-page custom health history questionnaire. Examining physicians must send the history, plus a company-specific DOT medical exam form, to the company's review physicians for approval. (Federal regulations don't require anyone but the examining medical professional to have a copy of the medical form.)
The company also decided to require drivers to have exams every year, instead of the every other year required by federal regulations.
The system is in place at approximately 60% of Coach USA's location. The phase-in began about a year and a half ago.
Van Beek reported that of the 200 physicals reviewed by its doctors in the past month, 20% were set aside for further review. After contacting the examining physician to discuss the review, 10% received 3-month medical cards instead of a full year, and 5% were actually reversed, found to not be medically qualified to drive.
One participant asked if Coach USA had done a cost-benefit analysis of the policy.
"It's difficult to put a dollar amount on things like pain and suffering, and negative media coverage," Van Beek answered. "We have at least two dozen success stories that demonstrate that we have in fact identified people who weren't supposed to be qualified medically. We won't know what accident was actually prevented and what the catastrophic results would have been."