Kenworth Truck Company's aftermarket parts operation recently received ISO 9002 certification. Using quality standards established by the International Standards Organization, Kenworth's efforts were measured for their efficiency and accuracy in getting parts to customers via the Kenworth dealer network.
"The focus of ISO certification is on improving job tasks and processes to provide unsurpassed customer satisfaction, premium value and superior quality in parts acquisition and distribution," said Dave Clarke who directs the Kenworth parts operation.