Kenworth has released a new warranty training CD to its dealer network. The electronic training tool provides a warranty overview to dealer personnel in all departments that affect warranty administration.
The self-paced training CD features key information on truck and parts warranty, administration policies and procedures, standard and extended warranties, vendor warranties, and parts return requirements. Quiz capabilities let employees track their own progress in the CD training course.
Kenworth will require dealer personnel to successfully complete the CD training before qualifying to attend the in-classroom warranty course.