The online driver and maintenance manuals are available at http://www.alliancesupport.com, the web site of Freightliner’s Alliance parts and service division. To reach the manuals, users should click on “Technical Information” under the “Information Systems” heading. Access is free.
“Truck owners are entitled to know everything there is to know about the trucks,” says Freightliner President and CEO James Hebe. “With Internet access, an encyclopedia of Freightliner vehicle information is ready for them at the desktop.”
The online manuals even have animation to show how different components work. For instance, the user can click on an icon to “play” animation of how to operate the driver’s seat or remove the air reservoir. There’s also a search engine to help you find what you’re looking for.
Carlo Nardini, Freightliner manager of technical service systems, says Freightliner will continue to enhance its online manuals using multimedia, such as streaming audio and video.
Eventually, Freightliner will deliver all its literature through the Internet, including service bulletins — but the company is not planning to discontinue printing bound copies any time soon.