The online driver and maintenance manuals are available at http://www.alliancesupport.com, the web site of Freightliner’s Alliance parts and service division. To reach the manuals, users should click on “Technical Information” under the “Information Systems” heading. Access is free.
In addition to the information in the printed manuals, the on-line manuals offer a search engine, as well as animation to show how different components work. Carlo Nardini, Freightliner manager of technical service systems, says Freightliner will continue to enhance its online manuals using multimedia, such as streaming audio and video.
Eventually, Freightliner will deliver all its literature through the Internet, including service bulletins – but the company is not planning to discontinue printing bound copies any time soon.
Hebe points out that this information is not intended to supplant the dealer role. In fact, it could make the dealer’s job easier if the customer comes in with a better idea of what needs to be fixed thanks to the Internet information.