Salesforce Labs Launches Supplyforce Bot

Salesforce Labs has launched the Supplyforce Bot on Salesforce AppExchange, which was designed to help transportation and logistics companies provide drivers in real-time and effectively communicate their status.

With COVID-19 affecting the supply chain and adjustments constantly being made to move essential items to their destinations, fleets and logistic companies need to be able to communicate quickly.

The new Supplyforce Bot includes components that can be customized to fit a company’s needs, including:

• Supplyforce Bot Mobile Interface: Drivers, couriers and cargo operators can stay informed on safety-related topics, ask for help, or talk to a live agent if they need assistance.
• Transportation Support: Driver supervisors can respond to field requests and provide nearby resources for their drivers including currently open truck stops, restaurants and pharmacies.
• Transportation Crisis Center: Driver dispatch centers can monitor and analyze driver disruptions such as productivity decline and abandoned freight. Transportation companies can then use built-in dashboards to understand how to better respond to different scenarios.

Users can also request help, search information, find knowledge articles, and connect with live support in the Supplyforce Bot Mobile Interface.