Remote Collaboration Video Calling gives technicians the ability o contact other technicians or experts and simultaneously see the repair procedures they need to execute in real time. 
 - Photo: Design Interactive 

Remote Collaboration Video Calling gives technicians the ability o contact other technicians or experts and simultaneously see the repair procedures they need to execute in real time. 

Photo: Design Interactive 

Design Interactive's new Remote Collaboration Video Calling (RCVC) is a training solution for fleets that connects technicians to expert sources and offers access to procedures in real time.

According to Design Interactive, Remote Collaboration Video Calling can be used to provide training modules and document advice. Fleets can use the system to manage multiple calls or to follow up if call volume is high. Using augmented reality, video- and computer-based technologies, technicians can be effectively trained regardless of their environment, allowing for consistent training as well as shorter repair and diagnostic times.

With RCVC. technicians are instantly connected to several sources, including other technicians, managers and training personnel, and to the OEM and/or manufacturer's technical center.  Also, while on a call, technicians can access procedures they need to execute repairs in real time.

According to the company, the new RCVC system is designed to work with its Augmentor augmented reality training and troubleshooting, maintenance and repair software.

“With our Remote Collaboration Video Calling, technicians now have the ability when they are working on a truck to contact other technicians or experts and simultaneously see the procedures they need to execute in real time,” said Matt Johnston, division head, Commercial Solutions at Design Interactive. “With this new capability, the Augmentor platform becomes a highly interactive device that speeds up the technician’s ability to solve a problem or complete a repair correctly.”

According to the company, Augmentor also features a web portal for creating, editing and distributing training modules to Android, iOS, and the HoloLens headset quickly and effectively across multiple locations.

The new Remote Collaboration Video Calling feature for Augmentor is now available on mobile devices and in the Augmentor web portal. A version for HoloLens headsets will be released in the in first quarter of 2020.

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