Rush Truck Centers places a premium on vehicle support, and the national truck dealership is taking that service to another level with its new RushCare total uptime support package.
This new service management package will be standard for every new truck purchased from the dealership.
RushCare Complete is an all-inclusive service that the dealer said expedites vehicle repairs through qualified service facilities across North America. Following a purchase, the RushCare Service Concierge team will manage and provide frequent status updates throughout any vehicle repair process. With RushCare Complete, this Service Concierge team will also monitor recalls and campaigns, providing personal communication and service oversight to schedule any required services.
RushCare Complete customers also have access to RushCare Parts Connect, a comprehensive source for all-makes parts, and RushCare Service Connect, which offers 24/7 access to vehicle repair status along with service history and two-way communication with Rush Truck Centers service providers.
Customers who buy new trucks from any Rush Truck Centers location have access to the following RushCare Complete features:
- RushCare Service Concierge Team: A dedicated RushCare Service Concierge team will contact customers to schedule, manage and communicate the status of required maintenance and repairs for all makes and models of trucks, inside or outside the Rush Truck Centers network. This team will manage all vehicle breakdowns and schedule priority and roadside assistance whenever and wherever needed. They also help keep customers up and running by sourcing hard-to-find parts to expedite each repair process.
- RushCare Parts Connect and Service Connect: RushCare Parts Connect gives users the ability to search availability of parts and place online orders for pick-up, shipping or local delivery. RushCare Service Connect offers 24/7 access to vehicle repair status and service history while providing two-way, transparent communication to request service, review and approve repair orders, make inquiries and check the status of maintenance. RushCare Service Connect provides a single portal integrated with several OEMs, third-party repair software systems and real-time telematics providers including Peterbilt, International, Hino, Cummins, Decisiv and Geotab.
- Vehicle Recall and Campaign Management: Service Concierge professionals will review recall and campaign status of vehicles and contact customers to scheduled required services. This service is available for Peterbilt, International, Ford, Hino, Isuzu, Mitsubishi Fuso trucks, Bluebird and IC buses, and Paccar, Navistar and Cummins engines.
RushCare Telematics Support can also be provided for an additional fee. This service package includes access to a telematics portal and review of vehicle health reports to proactively monitor and alert customers of critical fault codes for all vehicle makes and models.