Ryder System is expanding Ryder Last Mile, a home delivery and white-glove installation service for big-and-bulky goods, in 11 North American markets. The expansion strengthens Ryder’s e-commerce fulfillment capabilities, reduces delivery timeframes, and now brings appliance delivery and installation to new markets.
“We’re getting closer to the consumer,” said Patrick Coughlin, vice president and general manager of Ryder Last Mile.
Ryder is increasing the square footage at its last-mile fulfillment facilities located in Toronto, Atlanta, and Lathrop, California. The expansion also includes partnerships in eight U.S. cities. The Ryder e-fulfillment network now includes 136 facilities covering 95% of the U.S. and Canada within a two-day timeframe.
“Ryder technology, transportation management, distribution management, and last-mile all provide consistent high-quality delivery services all across the country,” said Jerry Gable, director of delivery experience for Ryder customer Design Within Reach.
To ensure seamless experience for customers like DWR, Ryder continues to invest heavily in visibility technology. RyderView allows customers to schedule and track orders with photo-capture digital proof-of-delivery. The proprietary technology also has the ability to predict defects and exceptions.