TMW Systems announced the integration of its TMT Fleet Maintenance software with Decisiv’s Service Relationship Management platform.
The integration is designed to help fleet managers extend their data accuracy, reduce administrative load, and manage warranty recovery when working with external service providers. It will also enable more seamless communication and collaboration for the entire service supply chain at the point of service, according to TMW.
The integration enables fleet managers to provide an outside service center with an asset’s service history, warranty status, telematics, and diagnostic data, and schedule preventive maintenance. It gives service centers a more complete history of the asset to drive timely and efficient repairs and maintenance.
“Through the integration with Decisiv, the TMT Fleet Maintenance solution will now give executives a deeper ability to manage the assets in the company, including those utilizing outside service centers,” said Scott Vanselous, executive vice president, TMW’s fleet maintenance solutions. “It expands external access to important information for improved regulatory, compliance and risk management for equipment, regardless of the organization maintaining or repairing the equipment.”
The Decisiv SRM solution is designed to unify the service supply chain to improve uptime, ensure consistent network-wide service delivery, foster customer relationships, reduce costs, and lower goodwill expenses.
“We’re very excited about partnering with TMW,” said Dick Hyatt, president and CEO, Decisiv. “Integrating our systems will make it much easier for our joint customers to better service their fleets and improve shop performance and profitability.”