TranSolutions has released the CarrierClaim software system for managing cargo claims of freight carriers.
With CarrierClaim, supporting documentation, photos, and follow-up notes can be stored with the claim record, instead of being dispersed across multiple paper or digital folders. It’s also possible for claims managers to email from within the system. This allows email records to be stored within the claim file to streamline the process.
CarrerClaim can be integrated with the company’s TMS, accounting software or other internal systems, so there’s no need to change current systems to use the software. It is a cloud-based database that can be accessed from anywhere, allowing multiple users to work on a file simultaneously.
“This is something that carriers have been asking us to develop for a long time,” said Joe Celestina, director of business development for TranSolutions. “Carriers doing a couple billion dollars in sales are still managing their claims in an Excel spreadsheet, because that’s been the only option.”
CarrierClaim integrates with TranSolutions’ MyEZClaim software system to manage freight from the shippers and third-party logistics side of the business. When a carrier receives a claim from a client who uses MyEZClaim, they’ll be able to import the claim directly into their CarrierClaim system without needing to manually enter the information.
Both CarrierClaim and MyEZClaim come equipped with reporting and analytics tools to enable claims managers to uncover the root causes of loss and damage, such as insufficient packaging or improper handling methods by a particular driver or warehouse location.
CarrierClaim includes over 80 automatically generated reports. Custom reports can be generated with 150 metrics, such as region, claimant, or claim reasons. CarrierClaim also includes many other features specifically designed for carriers.
Accident details can be entered and stored as an incident report, and then converted to a claim at a later date. Claim managers can record salvage details, including the amount received for the salvage and the contact details of the buyer. There is also the option to categorize claims as Awaiting Mitigation or Waiting for Salvage. Additionally, there is a feature that will automatically notify designated user groups in the case of specific claim reasons.