Fyda Freightliner Cincinnati has announced the Mobile Express Assessment Program, which offers a mobile assessment of repairs to customers in the greater Cincinnati area.
Fyda will send a Mobile EA van and service technician to where a customer’s truck is located rather than requiring the truck to be brought into the shop.
The Mobile EA van is equipped with diagnostics equipment and operates as a fully functioning office, offering a preliminary diagnosis and worst-case estimate for repairs to be provided to customers at their sites. A pilot program began last July.
“We already provide Express Assessment in our shop as part of the Freightliner Elite Support program,” said Dustin Nunley, Fyda Cincinnati service manager. “We felt strongly that Mobile EA would be something that would benefit our customers, but wanted to test the program first. It’s been so popular, that we are in a position to formally launch the program.”
Mobile EA offers customers on-site diagnosis of common problems and issues encountered with commercial trucks and vans such as check engine lights, oil leaks, poor vehicle performance, and regen issues. The Fyda Freightliner Cincinnati Mobile EA van is available for appointments Monday through Friday from 7:00 a.m. to 3:00 p.m. (last appointment slot begins).
“Mobile EA puts the customer first, allowing the truck to stay at their locations while our Mobile EA service technician comes to them to diagnose the problem,” said Nunley. “The customer keeps control of the truck, and after diagnosis can then make the decision whether to bring the truck into our shop for repairs or not.”
Fyda Freightliner is a dealer of Freightliner and Western Star trucks and Sprinter commercial vans with locations in Columbus, Zanesville, Cincinnati and Youngstown, Ohio; and Pittsburgh (Canonsburg) and Barkeyville (Harrisville), Penn.
Appointments for Mobile EA can be made by calling Kim Keding, Service Foreman, at (513) 772-7171, or by visiting www.fydafreightliner.com and clicking on the Cincinnati dealer location page.