Mack Trucks recently launched a new skill contest open to technicians in its dealer network called the Mack Masters Competition. There will be 991 participants making up 263 teams in a competition of hands-on skill and knowledge of Mack systems and procedures.
The teams will first compete in a series of online challenges in March 2015 before competing in a hands-on competition. The winning team will be crowned on June 16, 2015, at the Mack Customer Care Center in Allentown, Pa.
“Mack technicians and support teams have immense pride in what they do for Mack customers and are always looking for ways to be even better,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Challenging service and parts personnel to prove their mettle ultimately will improve their speed and accuracy, leading to reduced downtime and more satisfied customers.”
Teams from each region – Canada, Central, Northeast, Southeast and West – will compete in three online rounds prior to the hands-on challenge. These rounds will deal with products, systems and diagnostics. Within those three challenges there will be aspects related to parts, service, warranty and technology.
Five finalist teams will be announced in April at the Aftermarket and Soft Products UPTIME conference in Dallas, and will compete at the hands-on competition.
The Mack Masters Competition is run by the Mack Trucks Academy which develops aftermarket support and service training programs for Mack Trucks. For more information on the event, click here.