The new Export Reefer Customer Service Desk will be based in the Norfolk, Virginia office, and will give export refrigerated cargo customers access to a dedicated team of seasoned customer service representatives that can help customers place or modify bookings, track and trace cargo, process documentation and/or assist with problem resolution.
"Having a devoted team of professionals working with our reefer clients ensures that our customers' shipments receive the proper handling," said Jeanne Wilson, vice president, Import and Export Services for CMA CGM (America) LLC. "Reefer cargo requires special treatment, and this team has extensive expertise in transporting fragile and precious refrigerated cargo."
CMA CGM (America) LLC provides comprehensive door-to-door reefer logistics solutions for customers in each of the major reefer trades. The company's knowledgeable reefer professionals work with customers to provide the safe and reliable transport of perishable products around the globe. They offer specialized services handling all types of temperature controlled cargo - frozen, chilled, or humidity controlled.
CMA CGM operates a fleet of modern, environmentally-friendly reefer containers and gensets for the direct transportation of chilled or frozen consignments. With the recent acquisition of 5,000 new reefers, the company's total reefer fleet is now over 95,000 TEUs.
Beginning March 30, 2009, customers can contact the Export Reefer Desk by dialing 1-877-556-6308, option 1 then option 3.