MENU
SEARCHSalesforce Labs has launched the Supplyforce Bot on Salesforce AppExchange, which was designed to help transportation and logistics companies provide drivers in real-time and effectively communicate their status.
Image: Salesforce
Salesforce Labs has launched the Supplyforce Bot on Salesforce AppExchange, which was designed to help transportation and logistics companies provide drivers in real-time and effectively communicate their status.
With COVID-19 affecting the supply chain and adjustments constantly being made to move essential items to their destinations, fleets and logistic companies need to be able to communicate quickly.
The new Supplyforce Bot includes components that can be customized to fit a company’s needs, including:
Supplyforce Bot Mobile Interface: Drivers, couriers and cargo operators can stay informed on safety-related topics, ask for help, or talk to a live agent if they need assistance.
Transportation Support: Driver supervisors can respond to field requests and provide nearby resources for their drivers including currently open truck stops, restaurants and pharmacies.
Transportation Crisis Center: Driver dispatch centers can monitor and analyze driver disruptions such as productivity decline and abandoned freight. Transportation companies can then use built-in dashboards to understand how to better respond to different scenarios.
Users can also request help, search information, find knowledge articles, and connect with live support in the Supplyforce Bot Mobile Interface.
When the unexpected happens, how you react to, and deal with operational blind spots is critical. Here’s how to keep you recovery on track, when nothing is normal.
Read More →
As fleets adopt artificial intelligence for routing, maintenance, and load matching, new security risks are emerging. Learn where the vulnerabilities are and how to put the right controls in place.
Read More →
The long-awaited registration system promises a single portal — and tighter fraud controls.
Read More →
CargoNet reports fewer supply chain crime events to start 2026. But losses hold steady as organized crime shifts tactics toward impersonation schemes and high-value goods.
Read More →
Heavy Duty Trucking is searching for forward-looking leaders at trucking fleets as nominations for HDT’s Truck Fleet Innovators 2026. Deadline is May 15.
Read More →
Cargo theft rings plant operatives as drivers inside legitimate, fully vetted carriers, then execute coordinated thefts that look like a traditional straight theft from the outside.
Read More →
A modest sequential increase capped the strongest quarterly performance in years, signaling continued freight momentum in early 2026.
Read More →
More than 300 carriers across 26 states have been sent to collections as the Ohio Turnpike cracks down on toll evasion and delinquent payments.
Read More →
The American Transportation Research Institute will examine driver coaching, regulatory impacts — including the "Beyond Compliance" concept —and weather disruptions that shape trucking operations.
Read More →
Fleet Advantage's Brian Antonellis says it's time for fleets to get back to the fundamentals of good maintenance practices. And that includes replacing older, inefficient equipment.
Read More →
