Salesforce Labs Launches Supplyforce Bot
Salesforce Labs has launched the Supplyforce Bot on Salesforce AppExchange, which was designed to help transportation and logistics companies provide drivers in real-time and effectively communicate their status.
Image: Salesforce
Salesforce Labs has launched the Supplyforce Bot on Salesforce AppExchange, which was designed to help transportation and logistics companies provide drivers in real-time and effectively communicate their status.
With COVID-19 affecting the supply chain and adjustments constantly being made to move essential items to their destinations, fleets and logistic companies need to be able to communicate quickly.
The new Supplyforce Bot includes components that can be customized to fit a company’s needs, including:
Supplyforce Bot Mobile Interface: Drivers, couriers and cargo operators can stay informed on safety-related topics, ask for help, or talk to a live agent if they need assistance.
Transportation Support: Driver supervisors can respond to field requests and provide nearby resources for their drivers including currently open truck stops, restaurants and pharmacies.
Transportation Crisis Center: Driver dispatch centers can monitor and analyze driver disruptions such as productivity decline and abandoned freight. Transportation companies can then use built-in dashboards to understand how to better respond to different scenarios.
Users can also request help, search information, find knowledge articles, and connect with live support in the Supplyforce Bot Mobile Interface.
More Fleet Management
Kodiak Lines Up Fleets for Driverless Trucking
An agreement for 75 trucks, a new Texas freight lane, and progress on safety validation move Kodiak closer to its planned driverless highway launch.
Read More →
ITS Logistics Settles Religious Harassment Case
The Nevada-based logistics firm agreed to pay more than $396,000 to settle a religious harassment charge involving an employee's Jewish identity.
Read More →
Your Trucks Are Busy. That Doesn’t Mean They’re Winning.
High utilization doesn’t always mean strong margins. Looking beyond the current load can help fleets make better dispatch decisions and get more value from each truck’s time.
Read More →
Why This Trucking Recovery Is Different
Freight demand remains sluggish, but rising costs and tougher enforcement have taken enough capacity out of the market to change the outlook for motor carriers.
Read More →
Platform Science Adds Dispatch and Safety Tools
Four additions to PS Fleet help fleets monitor loads, manage driver coaching, share truck locations and adjust video system settings.
Read More →
PrePass Intelligence Mines Fleet Bypass, Toll and Safety Data
PrePass Intelligence helps fleets measure bypass savings, flag potential toll overcharges, and spot suspicious transactions by combining data from separate systems.
Read More →
Motive Adds AI Agents for Fleet Operations
New tools automate follow-up on fleet data, from maintenance work orders to driver alerts, with two-way voice conversations planned for later this year.
Read More →
Can You Beat Our Trucking Trivia Challenge?
Test your truck knowledge with 19 trivia questions from Heavy Duty Trucking Exchange. Can you keep up with the fleet pros?
Read More →
BeyondTrucks Adds Rules Checks to Dispatch
New Compatibility Engine checks driver qualifications, equipment requirements and fleet policies before loads are dispatched.
Read More →
Diesel Prices Hijack Trucking’s Worry List
ATRI’s annual survey finds cautious optimism about freight, but diesel costs, litigation, and insurance continue to squeeze fleets. Drivers have different priorities on several issues.
Read More →