Through an Internet-based service pricing application, Navistar's new Service Partner is designed to improve customer satisfaction by identifying the service requirements of fleet customers.


Service Partner is a limited use version of Navistar's Diamond Estimating System that enables dealers to create consistent, professional estimates for designated fleets, gain access to fleet-specific operations and checklists and customized service requirements. There is a nominal charge for participating fleets for Service Partner portal maintenance and support.

With Service Partner, estimates can be e-mailed to fleet managers or posted to their Internet portal for approval after they pre-load a participating fleet's vehicle identification numbers. More than 200 consistent labor times are programmed into the Web-based solution.

Fleet customers wishing to work with participating dealers to take part in Service Partner must be qualified and be enrolled in Navistar's Fleet Charge program to ensure they receive consistent, nationwide parts pricing.