Decisiv has integrated its Service Management Platform with QuickServe Online, the Internet-based reference for Cummins engine parts and service information.


The integration continues the expansion of features and capabilities in the DSMP, providing service locations with immediate access to comprehensive parts content and service documents available by serial number or product family for nearly 9 million Cummins truck engines.

"Incorporating QuickServe Online into the Decisiv Service Management Platform provides fast and easy access to in-context parts and service information," said Dick Hyatt, president of Decisiv. "It takes friction out of the service write-up process by eliminating the need to log into separate systems and open separate windows when a truck equipped with a Cummins engine arrives at a service location. For customers it can increase asset utilization by reducing downtime and improve repair quality."

The integration of Cummins QuickServe Online saves time and eliminates errors, which can lead to disagreements. The integrated system also makes available repair plans and service requirements for Cummins engines. Future plans call for adding recall and warranty information.

"For OE truck manufacturers and dealer and service locations," Hyatt said, "DSMP provides a common and consistent service initiation and write-up process that can be deployed across entire North American service networks, and serve as communication conduit with customers during service transactions."

More info: www.decisiv.com