The results from a survey commissioned by XPO Logistics found that as many as 37% of consumers in the U.S. plan to purchase heavy goods like furniture and appliances online.
Heavy goods are defined as big and bulky items weighing more than 150 pounds. The survey was conducted by Goodmind, an independent firm that specializes in consumer research.
XPO Logistics says it has set itself up for this eventuality, recently completing its last mile network of 85 hubs in North America. The network placed hubs in close proximity to consumers to help ensure faster delivery times of heavy goods.
“The message from consumers is compelling – people want to order heavy goods online from their favorite brands, and they expect a great experience,” said Troy Cooper, president of XPO Logistics. “We’ve expanded our last mile network to 85 hubs, putting us within 125 miles of 90% of the U.S. population. We’re taking the lead in significantly reducing transit times so that consumers receive their purchases faster and stress-free.”
In 2018, the company facilitated 14 million last mile services, including the delivery of heavy goods from distribution centers and retail stores to homes and businesses, as well as in-home assembly and installation. The company has also focused on giving consumers a choice of self-service options that includes online order management and voice-activated connectivity through Google Home and Amazon Echo.