
“Tell me more, tell me sooner, and fix my truck faster.” That’s what customers want, according to Stefan Kurschner, Daimler Trucks North America's senior vice president, aftermarket, talking to reporters at a DTNA press event in Yountville, Calif.
“Tell me more, tell me sooner, and fix my truck faster.” That’s what customers want, according to Stefan Kurschner, Daimler Trucks North America's senior vice president, aftermarket, talking to reporters at a DTNA press event in Yountville, Calif.
The more complex, expensive and harder to replace the component is, the more likely fleets are to purchase the manufacturer’s brand, according to a recent study by MacKay & Co.
Daimler Trucks North America is taking steps to meet a goal of "undisputed leadership" in the aftermarket parts and service business, including revamping inventory and parts delivery and using technology to speed diagnosis and repairs.
Alliance Truck Parts is running an online contest to highlight its range of customizable bumper options, which include chrome, painted steel and stainless steel options.