UPS announced the launch of UPS My Choice, a new service that places greater control over home delivery in the hands of the consumer.


My Choice helps avoid the disappointment and hassle of missing a home delivery by empowering the consumer to take control of UPS deliveries the day before arrival. This service increases the likelihood of a successful delivery on the first attempt by providing delivery alerts, specific delivery time frames, reroute options, visibility tools and electronic signature release, all by accessing ups.com through a computer or mobile phone.

The service provides convenient options that align with the way consumers work and live. Customers can choose between two levels of membership. UPS My Choice members will receive phone, e-mail or text alerts notifying them a day in advance of when packages will arrive and providing a four-hour window for the delivery. They will also have the option to electronically authorize release of packages that require a signature and, for a $5 transaction fee, to reroute a package to another delivery address or have it delivered to the nearest The UPS Store location.

UPS My Choice Premium Membership, available for a $40 annual subscription, provides all the benefits of a regular UPS My Choice membership but in addition, members gain access to an online delivery calendar that shows the status of UPS home deliveries. Premium members also are offered a two-hour confirmed delivery window. A $5 transaction fee is charged only upon successful delivery of the package within the two-hour commitment.

The 2010 online holiday shopping season illustrated how consumers are conducting more transactions online. According to comScore, the 2010 U.S. online holiday shopping season brought in a record-breaking $32.6 billion in retail spending. This marked a 12% increase over 2009. Cyber Monday made history when consumer spending exceeded $1 billion for the first time in a single day. As internet commerce continues to grow, package delivery is becoming an important element of the full customer experience.

UPS delivers annually to over 100 million residential addresses. For years, the company has been describing an emerging world of personalized commerce in which consumers pull the product they want, when they want it, from whomever they choose. Several years ago, UPS began building the technological infrastructure to give consumers the flexibility and control required to manage their own deliveries.