Saia Prepares to Launch Xtreme Guarantee on LTL Shipments
LTL carrier Saia Inc., Duluth, Ga., announced it will launch its its Xtreme Guarantee service on June 13
LTL carrier Saia Inc., Duluth, Ga., announced it will launch its its Xtreme Guarantee service on June 13.
The service will guarantee six of the company's proprietary Customer Service Indicators with a full money-back pledge. The Customer Service Indicators pledge that a shipment will:
-- Be picked up on the day Saia commits.
-- Be delivered by 5 p.m. based on scheduled transit times.
-- Be delivered claims free.
-- Receive accurate invoices.
-- Receive Proof of Deliveries, if requested, within five minutes.
-- Have all approved customer claims settled within 30 days.
The Xtreme Guarantee provides a guarantee of total satisfaction for customers who are on Saia's current 5,700-rate base and the Saia 170 rules tariff. A failure of any of the criteria will result in a refund of the entire invoice.
Saia Inc. provides regional direct service in the Midwest, the South, the West and Northwest with partner service to the rest of the continental U.S.
Saia Inc. and Jevic Transportation are wholly owned subsidiaries of SCS
Transportation, Inc.
For more information on Saia, go to www.saia.com.
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