BestPass Protects Transponder Users from Damage Fees
The two-part service includes a custom form-fitted plastic transponder case, as well as transponder remediation and cleaning performed their staff when the device is returned to BestPass.
BestPass' Transponder Protection Service protects leased transponders from excessive physical and cosmetic damage, saving customers from paying damage fees charged by state toll agencies.
The two-part service includes a custom form-fitted plastic transponder case, as well as transponder remediation and cleaning performed their staff when the device is returned to BestPass.
Transponders used by BestPass customers for toll payment and weigh-station bypass are leased from the New York State Thruway Authority, which will assess a damage fee if a returned transponder has physical or cosmetic damage beyond normal wear and tear. BestPass' Transponder Protection Service can be effective in preventing these fees.
"We recently had a customer return 150 transponders, of which more than half appeared to be damaged," said Robin Meszaros, manager of Customer Support and Billing Operations. "Our Transponder Protection Service could have saved that customer those fees -- which have the potential to reach $3,000.
"Transponder damage includes ink marks, adhesive residue, cracks, and more. Basically anything that might cause the Thruway Authority to have to recondition the device before using it with another customer," said Ms. Meszaros.
The Transponder Protection Service that BESTPASS is offering works in two parts. First, a two-part clear plastic case snaps around the outside of the transponder to proactively protect it from harm. The case also provides the added benefit of allowing customers to label the devices on top of the case, or use their preferred adhesive on the case to mount the transponder without worrying about incurring transponder damage fees. The second part of their protection service, transponder remediation and cleaning, attempts to retroactively protect against damage fees by thoroughly cleaning each transponder before returning it to the New York State Thruway Authority.
While the assessment of damaged transponder fees is solely the decision of the New York State Thruway Authority, BESTPASS believes their new Transponder Protection Service should be very effective at mitigating potential fees and will prove to be an excellent value for their customers.
More details about the service can be found on the BestPass website.
More Drivers
Why Hiring Truck Drivers Is Getting Harder
Higher recruiting costs, a shrinking driver pool, and renewed pay competition are raising the stakes for fleets heading into 2027.
Read More →
Roehl Offers Truck Drivers $10,000 Retention Incentive
Payments begin after the first load and continue in mileage-based installments for eligible experienced drivers joining the fleet.
Read More →
Platform Science Adds Dispatch and Safety Tools
Four additions to PS Fleet help fleets monitor loads, manage driver coaching, share truck locations and adjust video system settings.
Read More →
When Language Stops the Truck: The Return of ELP Out-of-Service Orders
English language proficiency rules for commercial drivers aren’t new, but renewed out-of-service enforcement has raised the stakes. Here’s what carriers need to know before a driver reaches a roadside inspection.
Read More →
Samsara Launches Custom AI Agent Builder
Agent Studio lets fleets create AI tools for hours-of-service monitoring, reporting and driver support, including agents that communicate by phone.
Read More →
Trucker Path Expands Reserved Parking Network
Trucker Path has added close to 6,000 more truck parking spaces to its Trucker Path Reserved Parking Network with the addition of Safe Truck Parking.
Read More →
EEOC Sues Texas Trucking Company Over Driver Age Limits
The agency says Trancasa USA rejected applicants over 65 and applied tougher driving-record standards to those over 60.
Read More →
Nussbaum, Roehl Announce Second Driver Pay Increase This Year
This year has seen a swath of major truck driver pay increases as freight capacity has tightened.
Read More →
From One Generation to the Next: How Mentorship Builds Safer Truck Drivers
After three decades in trucking, Harold Perry shares what he's learned about driver safety, mentorship, and helping the next generation build confidence behind the wheel.
Read More →
Truck Drivers Need More Than Another Alert
Fleets have more visibility into truck health, safety events, and driver activity than ever. The next challenge is turning all that information into useful guidance for the person who has to decide what to do next.
Read More →