Decisiv has expanded the unified communications of its Decisiv Service Management Platform. Fleets, service locations, mobile workforce personnel and OEM representatives can now communicate and access details about vehicle service events through call centers and on handheld communications devices.


"With this functionality, all parties are connected on the platform and can communicate in real time using a web portal or handheld devices," said Dick Hyatt, president of Decisiv.

The unified in context communications capability of the Decisiv Service Management Platform means fleets, service locations, mobile service, OEM call center and district and regional sales, service and parts personnel can all access and respond to the same information about a service event at the same time. The shared information and communication can include receiving alerts and sending responses on handheld units, with all of the conversation captured in a threaded, date/time stamped attachment.

The DSMP was recently extended to support call centers so OEMs and other road service vendors can unite customers, technical support staff and service locations through a single communications channel. The capability can also include warranty administrators, parts suppliers and a wide range of third party vendors.