Decisiv is expanding the functionality of its cloud-based service management solution to give fleets tools to manage their own service operations.


Previously, Decisiv was a tool used primarily by dealers to help improve communication about maintenance and repair progress to fleets.

"The next generation of the Decisiv Service Management Platform includes shop management features for internal operations similar to those in use by dealers, distributors and independent service providers," said Dick Hyatt, president of Decisiv.

Fleets using the service management platform to communicate and exchange service-related documents with service providers over the web portal can use those capabilities internally to foster effective communication and simplify data management, he said.

New internal service management features of the Decisiv Service Management Platform include:

Consolidated Service Management -- The Decisiv Service Management Dashboard provides the ability to access a unit's consolidated service history, track service work in progress across company and service provider shops, request service from company shops, use workflow tools to assign tasks to personnel, receive consolidated status alerts and notifications for internal and external work and manage documents associated with service events.

New mobile check-in and inspection applications using QR codes or unit numbers enable shops to use mobile devices, such as a variety of smart phones and tablet PCs. Mobile Inspection data can include simple yard checks, a common inspection for every trailer, tractor or forklift, APU or reefer unit, or highly customized and extensive procedures for DOT, DVIR and other inspections. Service operations related to the outcomes can also be pre-defined and selected from the inspection to automatically populate a service order.

Scheduled Maintenance Management -- Fleets can now create maintenance and inspection operations and schedules and send requests to internal shops and service providers. Events are triggered automatically by mileage, engine hours, calendar days or any combination, and include labor, parts, notes, documents, and VMRS coding for a range of assets or a specific group of vehicles. Daily due and overdue maintenance reports are organized by asset as well as maintenance operation. The reports are updated in real-time as mileage and engine hours are reported and work is performed in company and service provider shops.