With the help of Velociti, Cadec Global has launched a nationwide field service and support program for customers.
Cadec Express Service will consist of a comprehensive nationwide installation, field service, support and repair solution for Cadec's North American trucking fleet customer base. Cadec provides advanced fleet management solutions.

Velociti specializes in mobile device installation and service for trucking fleets and has been working with Cadec for the past five years, supplementing Cadec's own staff in the field. The company employs hundreds of technicians and operates a network of more than 50 drive-through service centers across North America.

"We are training hundreds of Velociti technicians on the installation and service of Cadec technology - the size of our field service operations essentially grew exponentially as a result of this expanded partnership," said Doug Frank, Cadec's vice president of professional services. "We think this adds a lot of value to our overall fleet management offering, providing our customers with faster turnaround time on new installations and repairs, and improving their return on investment."

Customers of Cadec will still have the option of shipping on-board computers to Cadec for repairs.

"With drive-through service, drivers who experience a problem with their OBC while on the road can have it addressed immediately, without having to return to the yard," said Frank.

Cadec Express Service covers such services and needs as warranty support, diagnostics, installations, removals, repairs and replacements. All service requests will continue to be coordinated and scheduled via Cadec's Support Center or via Cadec's customer portal at MyCadec.com.