Schneider has begun to roll out Samsung Galaxy tablets to its drivers to give them access to critical work information while in the field.
The tablets are assigned to individual drivers, rather than trucks, to ensure that the drivers can access information that is relevant to them and not just the fleet. With the tablet they can use apps, read news, look up delivery information and see pay statements.
The tablet rollout also lays the groundwork for future capabilities such as electronic signatures and transfer of documents. As the technology evolves, Schneider says it is committed to the enhancement of the driver experience and will accommodate additions and changes to the suite of new system tools.
“We have upgraded the in-cab communication system and provided new capabilities outside of the truck for drivers,” said Mark Rourke, executive vice president and chief operating officer at Schneider. “We’ve listened and heard from drivers on how tablets are difference makers in making their lives easier. Putting technology in the palm of a driver’s hand is one of many ways we’re enhancing their experience.”
Schneider first tested tablet based solutions in 2015 with a pilot group of drivers who trialed the tablets alongside the current in-cab system. From the pilot the company received feedback noting the improved experience and elimination of previous processes, including reduced paperwork.
Drivers are also using the tablets to:
- Track work
- Get customer information
- Complete training without a facility stop
- Look up bonus info
- Weather and road conditions
- Turn-by-turn GPS directions
- Read news, messages, videos
“I like that I don’t have to write everything down – like pick up numbers and customer info. It’s all right there for me, so I don’t have to go to a truck stop to do that paperwork,” said Shawn Calloway, a driver for Schneider. “I’ll admit, I was hesitant at first, but it’s been a great portable tool that lets me streamline my work so I can get back on the road.”