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Volvo's Uptime Center delivers the OEM's fleet customers world-class customer support. But what's it really like on the front lines, fielding live calls from truck breakdowns all across North America? Volvo gave HDT Executive Editor Jack Roberts the chance to find out.
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This guest blog post covers frequently asked questions that household goods movers hear, with diplomatic answers moving professionals can give when there are too many unknown variables.
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The Dynamic PriceBuilder system from SMC³ pairs a carrier’s specific cost model with a flexible business rules engine to enable strategic, dynamic price generation.
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The customer-service experience can make or break a trucking or logistics provider, says HDT's David Cullen in this commentary.
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