LAS VEGAS. Velociti, a provider of technology deployment and support services, announced its new VelociCare program for post-deployment maintenance support of on-board technologies, including ELDs, at the American Trucking Associations’ Management Conference & Exhibition. 

VelociCare is “proactive system health monitoring, hardware repair, and replacement and system upgrades,” said Deryk Powell, Velociti president. “Velociti is the first and only company to provide a formal program for providing maintenance support of on-board technologies after deployment.

“With the ELD mandate and the rapid growth of the connected vehicle, prioritized maintenance of on-board technology is essential,” he continued. “The consequences of non-functioning equipment are far worse than just not meeting ROI projections.” 

VelociCare is a subscription-based support program, providing customers with set pricing and the ability to accurately budget for on-board technology support. The program can be customized based on a wide range of categories, but Powell noted it always includes its “one-of-a-kind proactive system health monitoring feature.” 

The proactive feature automatically monitors real-time information about the performance of the supported technology and allows Velociti to resolve any situation quickly, based on the severity of the issue and the customer’s preferences. For example, a malfunctioning ELD in a long-haul scenario is scheduled for repair as soon as possible, whereas an issue such as a system settings adjustment on a local-delivery scenario is typically addressed upon return of its delivery schedule for the day. In all cases, Velociti guarantees completion timeframes with a service-level agreement. 

“The proactive nature of VelociCare allows for technology problems to be addressed before they get out of hand and become even more costly for the carrier,” Powell said. “We’re helping our customers eliminate the hidden downtime between system failure, the reporting of that failure, and finally the resolution.” 

The VelociCare package also includes: 

• Web-based Project Management with real-time updates of any pending repairs

• System troubleshooting by Velociti’s Tech Support Call Center

• Inventory storage, shipping, and staging

• User training

• Extended warranties

“The need to maintain and support on-board technologies is often underestimated,” Powell added. “A reactive approach to technology support leads to increased downtime while a proactive, preventive approach can assure that not only benefits are realized, but that safety and compliance requirements are met as well. As trucking increases its use of technology, VelociCare makes it easier to budget and plan for the support, maintenance and repairs that are a necessary part of technology use.”