Schneider National Inc., announced that its automotive customer service team recently received Ford Motor Co.’s Q1 certification,
its highest recognition of superior supplier quality and service.
Q1 certification awards are based on high quality management practices that enable a provider to deliver products and services that meet and exceed the requirements set by Ford. Providers that are recognized with the Q1 award have done so by achieving a superior level of performance and maintaining it for six consecutive months. The intense application process can take between 12 and 18 months.
Schneider National has worked with Ford Motor Company since 1995. The company's specific achievements include managing Ford's freight lanes to a tightly measured process-driven model, streamlining its approach to customer service, operations and leadership, and sustaining its focus on minimal client production issues or disruptions. Over the past 12 months, Schneider has also met service levels at more than 98 percent, including pick-up and delivery, Electronic Data Interchange (EDI) communications and acceptance.
The recent award from Ford brings enterprise wide recognition to Schneider, following on the heels of Schneider Logistics' Ford customer service division award in 2004. Both Schneider National and Schneider Logistics will display Ford Q1 certification flags at their facilities in Green Bay, Wis.