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Aftermarket Contributing Editor
Denise Rondini is a respected freelance writer in the transportation industry, she has covered the aftermarket and dealer parts and service issues since 1982. Now, she covers those areas exclusively for Heavy Duty Trucking and TruckingInfo.com.
She pens a monthly column, as well as maintenance features in Heavy Duty Trucking magazine.
Rondini is the recipient of two Jesse H. Neal Honors.
While it may feel like dealers are ignoring fleets’ concerns, based on interviews with the American Truck Dealers/Heavy Duty Trucking/Procede Truck Dealer of the Year nominees, dealers not only hear what fleets are saying, but also are trying to do something about it.
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The truck parts and service aftermarket has grown to $107 billion. In 2016 there seemed to be a big focus on parts, alliances, and training with other issues like DPFs, remanufacturing and some innovative ways to deal with the technician shortage also getting some play.
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Mobile Express Assessment lets the customer make an educated decision about vehicle repairs before sending a truck to the dealer.
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Engine remanufacturers talk about the impact of electronics, emissions regulations and more.
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Without a common definition of remanufactured products, products with different quality levels could be grouped together, causing confusion in the marketplace.
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Every industry is transitioning to online sales as the world is becoming more digitized and people are getting more accustomed to online purchases in their personal lives.
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Most fleets are operating on thin margins and that is not likely to change anytime soon. Yet many of them are missing an opportunity to add to their bottom line because they don’t have complete control over their procurement process.
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Fleets are always looking for ways to increase roll time of trucks and trailers and cut down on CSA violations. Properly equipped mobile maintenance trucks are one way that fleets are achieving it.
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A memorandum of understanding required manufacturers to make service info available on model year 2010 trucks and newer but it did not mean that the truck makers had to provide training.
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Parts and service providers are making major investments to better position themselves to be the fleets’ location of choice for maintenance and repair.
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