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Aftermarket Contributing Editor
Denise Rondini is a respected freelance writer in the transportation industry, she has covered the aftermarket and dealer parts and service issues since 1982. Now, she covers those areas exclusively for Heavy Duty Trucking and TruckingInfo.com.
She pens a monthly column, as well as maintenance features in Heavy Duty Trucking magazine.
Rondini is the recipient of two Jesse H. Neal Honors.
Things can get confusing when a truck is down and a part is needed to complete a repair. Which part is right in a given situation can be hard to tell, and often it has nothing to do with whose name is on the box the part comes in..
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Amy Kartch, director of North America Vehicle Group Aftermarket for Eaton, shared her thoughts on the major issues facing the aftermarket, what Eaton is doing to help overcome those challenges, and what she sees for the future.
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The trucking industry is rife with misconceptions about parts that make it difficult for fleet managers to be sure they are getting the parts they need.
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Bad bosses and job duties that don’t meet employee expectations are the two main reasons technicians leave their jobs, according to Dick Finnegan, CEO of C-Suite Analytics, an employee engagement and retention consulting firm.
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Fleets want to have as much choice for parts acquisition as possible, so having a strong independent aftermarket is important.
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No matter how well-made trucks are, they are going to break down occasionally, and they will always require maintenance on a regular basis. Enter the need for finding qualified technicians and then retaining them.
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It doesn’t matter how quickly a technician diagnoses a problem; the repair will be put on hold without the right parts.
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The size of the truck parts and service aftermarket has grown to $107 billion and independent parts and service providers are stepping up their game to ensure they have the necessary skills, tools and technology to meet fleets’ needs.
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Exhaust gas circulation valves and coolers and DPFs have been around since 2007, but not all fleets have a good understanding of the proper cleaning cycle.
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FTR transportation expert Noel Perry told an audience at the AmericQuest Symposium that trucking currently is outperforming the broader economy, and there are both good and bad economic indicators at play.
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