The Convoy freight matching service is offering to pay for extended delays that are out of a driver’s control with a new Automated Detention feature.
With Automated Detention, Convoy will compensate a carrier if a truck is detained for more than two hours, even if the shipper doesn’t pay Convoy.
Using GPS tracking, Convoy can track exactly how long a truck has been at a facility, allowing it to approve any requests for detention compensation made through the Convoy app.
Driver detention is a major issue for many carriers , costing businesses In 2016, a DAT Solutions survey found that nearly 63% of drivers spend over three hours at a shippers dock waiting to be loaded and unloaded. About 9% of drivers in that survey reported wait times of more than five hours.
Lost time equals lost earning potential for a lot of drivers and detention times can put pressure on them to drive unsafely in order to make up for lost time. It is a cause for concern for many drivers with the recently mandated use of electronic logging devices which cannot be adjusted to avoid violating hours of service regulations. KeepTruckin found that truckers drive around 3.5 miles per hour faster after extended detention events.
While some carriers request detention pay from shippers for extended delays, Convoy said that only around 3% of carriers reported being able to collect on detention claims.
For more information on Convoy’s Automated Detention, click here.