MENU
SEARCHUnder Daimler Trucks North America’s new roadside assistance programs for both Freightliner and Western Star customers, FleetNet America will provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more.
Photo: DTNA
Under Daimler Trucks North America’s new roadside assistance programs for both Freightliner and Western Star customers, FleetNet America will provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more.
Aside from roadside help, customers will also receive real-time updates on the status of their repairs via the FleetNet app, online, through text and email, or any other communication system that best fits their needs.
“While unanticipated breakdowns are an unfortunate reality of driving a truck, we want to give customers peace of mind that their issue is being addressed immediately and effectively,” said Paul Romanaggi, chief customer experience officer, DTNA.
FleetNet will also provide services such as VRMS coding for all events and improved invoicing through the combination of its systems and a vast network of service providers, along with the diagnostic knowledge of the DTNA service network to help maximize uptime. Additional program enhancements will be announced at a later date.
The new Freightliner and Western Star roadside assistance programs have replaced previous programs offered by DTNA.
In today’s cost-conscious market, fleets are finding new ways to get more value from every truck on the road. See how smarter maintenance strategies can boost uptime, control costs and drive stronger long-term returns.
Read More →
America’s Service Line adopted Link’s SmartValve and ROI Cabmate systems to address whole-body vibration, repetitive strain, and driver turnover. The trucking fleet is already seeing measurable results.
Read More →
Fleetio’s analysis of 1.2 million commercial vehicles finds older assets driving outsized service spend, while most fleets remain cautious on AI adoption.
Read More →
Brakes are tough when it comes to telematics. But Hendrickson believes it is close to having a game-changing solution for fleets.
Read More →
Bendix Commercial Vehicle Systems will roll out its 2026 technical training calendar with expanded access to its Advanced Technology Training program, alongside its long-running Air Brake Training course.
Read More →
After reports of corrosion and thermal events on trucks already repaired under a prior campaign, DTNA is recalling nearly 27,000 Western Star 47X and 49X models to address a battery junction stud defect.
Read More →
This white paper examines how advanced commercial vehicle diagnostics can significantly reduce fleet downtime as heavy duty vehicles become more complex. It shows how Autel’s CV diagnostic tools enable in-house troubleshooting, preventive maintenance, and faster repairs, helping fleets cut emissions-related downtime, reduce dealer dependence, and improve overall vehicle uptime and operating costs.
Read More →
6 intelligent dashcam tactics to improve safety and boost ROI
Read More →
Brakes are the final frontier for telematics on Class 8 trucks. But Hendrickson is close to a breakthrough that could change the game in getting real-time brake system information back to fleets.
Read More →
Phillips Industries’ new Cincinnati-area distribution center is now shipping aftermarket trucking parts nationwide, aiming to speed up delivery times for customers.
Read More →
