Under Daimler Trucks North America’s new roadside assistance programs for both Freightliner and Western Star customers, FleetNet America will provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more.
Aside from roadside help, customers will also receive real-time updates on the status of their repairs via the FleetNet app, online, through text and email, or any other communication system that best fits their needs.
“While unanticipated breakdowns are an unfortunate reality of driving a truck, we want to give customers peace of mind that their issue is being addressed immediately and effectively,” said Paul Romanaggi, chief customer experience officer, DTNA.
FleetNet will also provide services such as VRMS coding for all events and improved invoicing through the combination of its systems and a vast network of service providers, along with the diagnostic knowledge of the DTNA service network to help maximize uptime. Additional program enhancements will be announced at a later date.
The new Freightliner and Western Star roadside assistance programs have replaced previous programs offered by DTNA.