A new program from the Volvo Group North America means Volvo and Mack Truck customers can concentrate on hauling freight, instead of paying for it when they need a repair.
Volvo and Mack Truck have eliminated freight charges
in most cases for shipments of emergency replacement parts from their parts distribution centers (PDCs). That means customers now get the parts they need to get back on the road, without having to pay additional shipping costs.
The new program took effect in the U.S. in mid-January and becomes effective in Canada at the end of March.
This means if a part is not available at a Volvo or Mack dealership, but is available within either builders' network of U.S. and Canadian PDCs, that part will be shipped overnight to the dealer at no cost to the customer. In addition, parts can be ordered after hours and received the next day or ordered on Saturdays for Monday delivery, all with no freight charge. Oversize parts (weighing more than 150 pounds) are shipped via LTL carrier, again with no freight charges to the customer.